1st Line ISU Functional Consultant

Job Responsibilities and Duties

  • Provide first line support to business users
  • Integrate with the technical team & functional team for all matters related to CoJ Business
  • Client engagement to assist with day-to-day issues, documenting business requirements.
  • SAP Process assistance and user management.
  • Data Analysis
  • Troubleshoot any problems reported.  
  • Produce job aids for user usage.
  • Assist the training department with the understanding on the developed solution
  • Assist with authorisation requests
  • Conduct peer reviews as required
  • Responsible for ensuring the proposed solution is aligned with the overall business requirements.
  • Identify potential risk within the environment. Participate in the change request process which includes performing impact assessment, development and testing
  • Responsible for the timely preparation and reporting of progress status updates to the line manager and client
  • Responsible for managing and resolving all problems reported and service requests received within the Service Level Agreement.
  • Ability to work independently and efficiently, manage timelines and expectations, and produce high quality deliverables (documentation and presentations

Job Specification and Requirements

  • Understanding of SAP functionality in SAP ISU and SAP CRM
  • Business Process Re-engineering skills
  • Escalation/change control process knowledge
  • Knowledge of the Incident Logging System
  • Communication and interpersonal relations
  • Ability to do informal over the shoulder or classroom refreshers.
  • The candidate should possess a Degree / Diploma in Computer Science, Engineering, or Equivalent.
  • Minimum 5 years of working on SAP with at least 3 years of working experience in SAP ISU & SAP CRM.
  • Testing and solid knowledge of SAP overall.
  • Knowledge in integration with other SAP modules is essential
  • Knowledge of SAP methodologies and toolsets.

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