Infrastructure Managed Services

Consulting & Advisory Services

Baraka’s Consulting and Advisory Services puts the skills, experience and technical knowledge of our people at your service.

Our consultants can advise on the design, structure, and efficiency of an organizations ICT systems, processes or specific projects.

Our services includes analyzing the As-Is environment, performing a business needs assessment and GAP Analysis to develop information systems solutions (To-Be) that meet the objectives of the organization or project.

Hardware Support

Baraka provides both onsite and offsite Hardware Maintenance and Support services.

Our Hardware Maintenance and Support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair.

Baraka’s HW Support Services also includes online and telephone technical troubleshooting and assistance for setup, support and hardware warranty upgrades.

Managed Services

Baraka offers ICT Support and Managed Services that contribute to defining the vision of our customers.

We employ a team of highly trained and accredited ICT professionals who provide a wide range of ICT services to customers onsite or remotely from our centralized support centre located within the boundaries of South Africa

Software Support

Baraka’s Software Support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. We can deliver Remote troubleshooting capabilities via telephone and online communication media.

Our Software Support services include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.

ICT Services Package Solutions

Baraka provides both onsite and remote ICT services and SLA driven support packages.

Our ICT Services Packages are a scalable, full-service, flat rate ICT plan that proactively manages your business’s evolving needs.

Our Service Packages ensures that all of your ICT service needs are covered by providing you with peace of mind for a fixed cost.

Our technical teams handles everything from design, installations, upgrades, troubleshooting, maintenance, monitoring, license renewals, and more.

Security Specialists

Baraka offers highly effective ICT Security Support services to help businesses manage all the aspects of ICT security threats.

Our ICT Security Support services includes deploying and supporting dedicated, best-of-breed security products, and incorporates the expertise of our security specialist team members.

Baraka’s ICT Security team works closely with our customers, assisting them in selecting the most suitable next-generation firewall (NGFW) solution and set of configurations to suit their business needs.

We offer Security Solutions from leading vendors such as Cisco, Huawei, Fortinet, Sophos, SonicWall, WatchGuard, SolarWinds and others.